Privacy Policy

At Ember & Frost, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase a membership, book a class or wellness service, communicate with us, or otherwise interact with our studio. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

When you interact with Ember & Frost, we may collect personal information that you voluntarily provide, including your name, email address, phone number, mailing address, date of birth, emergency contact information, account credentials, membership details, and billing information. Payment information is processed through secure third-party payment providers, and we do not store complete credit card numbers on our servers.

Because Ember & Frost provides fitness and wellness services, you may also choose to share certain health-related information, such as medical conditions, injuries, physical limitations, pregnancy status, physician recommendations, or wellness goals. This information is used solely to help us provide services safely and appropriately. You are never required to provide more information than is reasonably necessary, and any health information you choose to disclose is treated with care and confidentiality.

Our website automatically collects certain technical information when you visit, including your IP address, browser type, operating system, device information, pages viewed, referring websites, and general usage data. We may use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your overall browsing experience. You may disable cookies through your browser settings, although doing so may affect certain website features.

The information we collect is used to provide and improve our services, manage memberships and accounts, process payments, schedule classes and appointments, communicate with you regarding bookings or studio updates, respond to customer inquiries, maintain studio safety, improve our website and offerings, comply with legal obligations, and protect against fraud or unauthorized activity. If you opt in to receive marketing communications, we may also send newsletters, promotions, event announcements, wellness information, or updates about new classes and services. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications. Transactional messages relating to your membership, appointments, payments, or studio operations may still be sent regardless of your marketing preferences.

If you choose to provide your mobile phone number, you may receive text messages related to your account, including booking confirmations, appointment reminders, waitlist notifications, schedule changes, membership information, and, if you have provided your consent, promotional messages. Standard messaging and data rates may apply depending on your mobile carrier. You may opt out of promotional text messages at any time by replying STOP.

Ember & Frost works with trusted third-party service providers to operate various aspects of our business, including scheduling software, payment processors, website hosting providers, customer relationship management platforms, analytics services, email communication providers, and SMS messaging services. These providers receive only the information necessary to perform their services on our behalf and are expected to maintain appropriate security measures to protect your information.

We may occasionally photograph or record video within our studio for promotional, educational, or marketing purposes. Images or recordings may be used on our website, social media platforms, digital advertising, printed materials, or other promotional content. If you prefer not to appear in photographs or videos, you may notify a member of our team, and we will make reasonable efforts to honor your request whenever practical.

Ember & Frost does not sell, rent, or trade your personal information to third parties. We may disclose information only when necessary to provide services you have requested, process payments, comply with applicable laws or legal processes, protect the rights and safety of Ember & Frost, investigate fraud or security concerns, or as part of a merger, acquisition, or sale of business assets where permitted by law.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. When information is no longer required, it is securely deleted or anonymized where appropriate.

Our website is not intended for children under the age of 12, and we do not knowingly collect personal information from children through our website without appropriate parental or guardian consent where required by law. Participation in youth fitness or wellness programs offered by Ember & Frost requires registration and consent from a parent or legal guardian.

Depending on your state of residence, including Nevada or California, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include requesting access to the information we maintain about you, requesting corrections, requesting deletion of certain information, or opting out of certain communications. We will respond to privacy requests in accordance with applicable law.

Our website may contain links to third-party websites that are not owned or controlled by Ember & Frost. We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will become effective immediately upon posting the revised policy on our website. Your continued use of our website or services after changes have been posted constitutes your acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact Ember & Frost at the contact information provided on our website. We value your trust and are committed to protecting your personal information while providing a safe, welcoming, and elevated wellness experience for every member of our community.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.